*Working Paper Financial Security

Financial counseling for front-line workers: a pilot study of engagement and outcomes

Although financial counseling has been studied in community-based settings, programs offered in the workplace are understudied and yet may aid low- to moderate income employees in improving their financial situations. This study examines workers’ engagement in and associated credit outcomes from an employer-based financial counseling program in the New York City area. Findings suggest that participants engaged equally in services except for older and non-English speaking workers, who had lower levels of digital engagement. In-person engagement in services was minimal. Credit score improvements were modest, but greater for workers who had scores in the lowest quartile at baseline. These credit score increases may be due to the reduction of delinquent accounts for workers with the lowest baseline scores.


Despard, Mathieu; Zeng, Yingying; Fox-Dichter, Sophia; Frank-Miller, Ellen; and Grinstein-Weiss, Michal, “Financial counseling for front-line workers: A pilot study of engagement and outcomes” (2020). Social Policy Institute Research. 29.