“Take my word for it”: Group Texts and Testimonials Enhance State and Federal Student Aid Applications

Abstract As the cost of college continues to rise, it has become increasingly important for students to apply for financial aid. However, many students are unaware of the benefits of the Free Application for Federal Student Aid (FAFSA). We launched a field experiment with a non-profit organization to explore how both informational- and testimonial-type text […]

Gig work can be a lifeline, but it may be disappearing for those that need it

When you think of gig work—types of work where online apps and platforms allow workers to get paid for a range of services including ride-sharing, home repairs, art sales, and property rental—you might imagine a flexible job that enables anyone to earn income. If you have a reliable car and a smartphone, you can download […]

Messaging matters when it comes to COVID-19 economic impact payments

The way policymakers and financial capability practitioners communicate about the CARES economic impact payments and other current or future payments may help guide households to use these benefits in the way best suited to their financial situation. This is important because while some households may use the CARES payments to pay down debt and other households may be fortunate enough to be able to save their payments, others will need these payments to simply make ends meet.